News-> CERTpoint Awarded Honda Europe VLS Contract
Global Learning Infrastructure and solutions specialist CERTPOINT has
signed a deal with Honda Motor Europe (HME) to improve business
efficiency with the introduction of a comprehensive knowledge sharing
and learning programme designed to create 'brand ambassadors'.
CERTPOINT's VLS multi-lingual software will help provide 40,000
employees, distributors and dealers throughout Europe1 with a mixture
of e-learning, classroom training and product information.
"Like many large organisations these days, Honda Motor Europe needs to
deliver regular training to more of its people in an efficient and
timely manner," explains Dick Klein, head of customer operations with
Honda Motor Europe. "We wanted to change the learning culture within
Honda so that everyone could learn within working hours. We also wanted
to establish a central repository of information and to enhance the
skills base of all our employees and dealers to help us exceed customer
expectations."
"We approached CERTPOINT as they understood our business challenges and
they were able to deliver a strategic solution without cutting corners.
It is vital in today's customer service driven market that everyone
working for the business is able to act as a 'brand ambassador'." adds
Klein.
Training is delivered on job title, responsibility and local regional
requirements. The long term aim of HME's training initiative is to
ensure knowledge is shared across the entire enterprise, meaning
increased levels of excellence both in terms of technology and enhanced
customer service.
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